This Privacy Notice (the "Notice," "Privacy Notice") explains how we, Streamline Home Buyers LLC, Inc. (operating under the brand name "Streamline Home Buyers LLC") process personal information when you visit our site Streamline Home Buyers LLC websites, mobile applications, (collectively, the "Sites") and/or use the services, features, or content we offer ("Services"), how we maintain, use, and share that information; and how you can manage the way information about you is handled.
This Notice supplements our Terms and Conditions. Please read this Notice and the Terms and Conditions before you use the Sites. If you do not understand and agree with this Privacy Notice, please do not use the Services.
Note that this Privacy Notice does not apply to any other data, such as personal data that may be included in the files, documents, recordings, transcripts, and similar information that we maintain on our customers' behalf, nor does it apply to information our customers might upload to their Streamline Home Buyers LLC account(s) in connection with their use of our Services, or information gathered from other channels, such as publicly available sources. We process such customer content, including personal data that might be included therein, solely for the purpose of providing and operating our Services to our customers and only in accordance with their written instructions, which take the form of our Terms and Conditions or similar written agreements between Streamline Home Buyers LLC and our customer.
I. Summary
This summary of our Privacy Notice serves to help you quickly learn who Streamline Home Buyers LLC is, how you can opt-out of our database, and what remaining in it may potentially entail.
Streamline Home Buyers LLC collects personal data from its users and the personal data its users share with it and authorize it to collect by connecting their customer relationship management ("CRM") systems to the Sites, importing the data to the Sites through third-party systems, and uploading documents to our Sites.
Under the law of some jurisdictions, you may have certain rights with respect to your personally identifiable information. In that case, request a copy of your profile and amend your profile information or have it deleted by contacting us at info@streamlinehomebuyersus.com. You can opt out of our database by contacting us at info@streamlinehomebuyersus.com.
Alternatively, you can mail us at:
Orlando FL 32804
II. How We Collect Information
Type of Information Collected
We may collect three general types of information when you use the Sites (collectively, "User Information"):
- Personally Identifiable Information ("PII"), which includes your first and last name, email address, IP address and other identifiers that permit online contact with you. You also may engage with our Sites and Services through third-party CRM Sites, plug-ins, or applications. When you engage with the Sites and its content through such third-party Sites, plug-ins or applications, we may have access to certain information, such as your profile photo, username/customer number, and API key, etc.
- Non-personally identifiable information ("non-PII") such as Usage Data (the IP addresses or domain names of the computers utilized by the Users who use the Sites, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Sites) and the details about the path followed within the Sites with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment), the web pages you have visited before and after you visit the Sites, and the type of device used to access the Sites or other device-specific information.
- Sensitive Personal Data, which includes financial Information (such as bank, debit, credit or mutual fund account number); account log in data; and contents of mail, email, instant or text messages.
How Information is Collected
We collect information both actively and via automated means. We will collect information about you that you voluntarily provide while on the Sites, including when integrating the Services with your CRM service. In addition to information provided directly by you, we may collect non-PII using "cookies," "web beacons," "flash cookies" or by other electronic means. We may obtain personal data from public records and third parties with whom we do not have business relationships.
Active Information Collection
Information submitted through our Sites. Visitors to our Sites may choose to submit their name, email address, and/or other information so that they can learn more about our Services, register to take part in a Streamline Home Buyers LLC-sponsored event, participate in a survey, contest, or sweepstakes, or apply to Streamline Home Buyers LLC's open job positions, among other things. By accessing, using, and/or submitting information through the Sites, including by filling out forms, regardless of whether the form is ultimately submitted, a user of the Sites consents to the practices described in this Notice with regard to the information collected about them. If you do not agree with this Notice, you should not submit any information through our Sites and you must delete all cookies from your browser cache after visiting the Sites and refrain from visiting or using the Sites.
Use of our Services. In order to use certain Services, users may be required to create an account. From time to time, we may use a user's email address to send information about our products and services. Users are provided with an opportunity to opt out of receiving such emails. We may also communicate with users regarding their use of our Services or Sites, including changes to this Notice.
Purchasing our products and Services. Purchasers of our online subscription-based Services may need to provide credit card or other payment information. We will use that information solely for the purpose of fulfilling the purchase request. We will store credit card or other payment information in an encrypted form and will not sell, share, or use it again without prior consent.
Using our mobile applications. We collect certain information including your device type, operating system, location, platform used, device ID, and the date of last use, among other non-PII, through the downloading and use of our mobile applications. We may also collect other information such as the user's name, email, company name, and information about the user's account with us.
Connecting the Services to the User's CRM service. In order to provide certain Services, Streamline Home Buyers LLC may require access to the User's CRM service account. Depending on the specific Services being used, we may collect API keys, User's customers' data, records of text messages, voicemails, call transcripts, and other call data.
From our affiliates. Streamline Home Buyers LLC may obtain personal information from our affiliates, such as our subsidiaries or other companies under common control and ownership with Streamline Home Buyers LLC. We may use this information to enhance the information that we already maintain and to improve the accuracy of our records, in addition to other purposes described in this Notice.
From third parties. Streamline Home Buyers LLC may obtain personal information from third-party sources such as our service providers and strategic partners. We may use this information to enhance the information that we already maintain and to improve the accuracy of our records, in addition to other purposes described in this Notice.
Automated Information Collection
We also collect information using cookies and similar automated technologies, as described below.
Cookies. In general, a cookie is a small amount of data sent to your browser from a web server and stored on your computer's hard drive, where it can be used to identify your computer. Cookies can be used to measure web Sites usage, improve navigation around web Sites, and personalize a returning visitor's experience on the web Sites.
Analytics. We use Meta Pixel for conversion tracking, Google Analytics, and Google Ads conversion tracking ("Analytics Tools") on our Site. Analytics Tools use cookies or other tracking technologies to help us analyze how users interact with and use the Sites.
III. How We Use Your Data
We may use User Information for Streamline Home Buyers LLC's legitimate business interests in connection with a User's use of the Sites, including to respond to inquiries and fulfill requests, complete transactions, provide customer service, send administrative information, and to personalize user experience with the Sites.
For example, we may use PII for one or more of the following purposes:
- Create user account(s) and identify users signing in to their account
- Provide the products and Services
- Analyze the use of our Sites
- Maintain and improve the Sites
- Manage the Sites and Services
- Verify your identity
- Tell Users about other products and services that may be of interest to them
- Process payment for purchases
- Understand how users arrived at the Sites
- Send technical notices, updates, security alerts, and support and administrative messages
- Respond to comments, questions, and requests, and provide customer support
- Detect, investigate, and prevent fraud and other illegal activities
- Comply with our contractual and legal obligations, resolve disputes with users, and enforce our agreements
V. Your Rights
Under the law of some jurisdictions, you may have certain rights with respect to your PII. These rights include the right to: (i) request access to and rectification or erasure of your PII; (ii) obtain restriction of processing or object to processing of your PII; and (iii) ask for a copy of your PII to be provided to you or a third party in a machine-readable format. If you wish to exercise one of the above-mentioned rights, please send us your request to the contact details set out below.
VI. The Choices You Make
Update Profile. Individuals or authorized corporate representatives can keep their Streamline Home Buyers LLC profile up to date by verifying it and updating information.
Request Access to Information. Individuals who want to access the information that Streamline Home Buyers LLC has collected about them can submit an access request.
Remove Profile Completely. If you wish to completely remove your existing profile from the database, please contact us. Your profile and the information within it will be removed from our database as soon as possible.
VII. How Do We Keep Information Secure?
Information security is important to us. We take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the User Information.
We follow generally accepted industry standards to protect the information submitted to us... However, no method of Internet transmission or electronic storage is 100% secure, nor can we have control over the security of other websites on the Internet that you might visit.
VIII. Data Retention
We will retain personal information for a period of time consistent with the original purpose(s) for which we collected it, as described in this Privacy Notice, including as necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.
X. Users Outside of the U.S.
Individuals who use our Sites outside of the United States should understand that we collect, process, and store their personal information in the United States... By voluntarily sharing your PII with us, you understand that your PII will be stored and processed in the United States.
XI. Children's Privacy
Our Sites are not directed to or intended for individuals under the age of 18. We do not knowingly collect or use any personal information from users of our Sites who are under the age of 18.
XII. Changes to this Notice
Streamline Home Buyers LLC reserves the right to modify this Notice from time to time, so please review it regularly. Continued use of the Sites after any updates to this Privacy Notice constitutes acceptance of the updated Privacy Notice.
XIII. Contact Information
Questions concerning this Notice or the Sites or Services, including any request to review or change your PII, should be directed to info@streamlinehomebuyersus.com.
Our address for inquiries is:
Orlando FL 32804
IX. Social Media Interactions
Our Sites include social media features, such as “Widgets,” a “Share” button or interactive mini programs. These features may collect IP address and which page was visited on our Sites and may set a cookie.